Technology Platform of the Future

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Published on Wednesday, 01 August 2012 06:32




A nexus of converging forces — social, mobile, cloud and information — is building upon and transforming user behavior while creating new business opportunities, according to Gartner. Although these forces are innovative and disruptive on their own, together they are revolutionizing business and society, disrupting old business models and creating new leaders. As such, the nexus of forces is the basis of the technology platform of the future. "Information is the context for delivering enhanced social and mobile experiences," says Chris Howard, managing vice president at Gartner.



"Mobile devices are a platform for social networking and new ways of work. Social links people to their work and each other in new ways. Cloud enables delivery of information and functionality to users and systems. These forces of the nexus are intertwined to create a user-driven ecosystem of computing." Not that long ago, people's most sophisticated computing experience was at work and computing was limited at home. Now, in most cases, the opposite is true. The consumerization of IT is a result of the availability of devices, interfaces and applications with minimal learning curves.



As a result of using these devices, people have become more sophisticated users of technology. People expect access to similar functionality across all their roles and make fewer distinctions between work and nonwork activities. Social is one of the most compelling examples of how consumerization drives enterprise IT practices. It includes personal activities of sharing comments, links and recommendations with friends. Consumer vendors have been quick to see the influence of friends sharing recommendations on what to buy. Social technologies both drive and depend on the other three nexus forces:



Social provides an important need for mobility: Accessing social networks is one of the primary uses of mobile devices and social interactions have much more value when they are possible wherever the user is located.
Social depends on cloud for scale and access: Social networks benefit from scale, the kind of scale that is really only practical through cloud deployment.
Social feeds and depends on deep analysis: Social interactions provide a rich source of information about connections, preferences and intentions. As social networks get larger, participants need better tools to be able to manage the growing number of interactions, which drives the need for deeper social analytics.


Mobile computing is forcing the biggest change. Mass adoption forces new infrastructure, it spawns new businesses and it threatens the status quo. For business, the opportunities — and the stakes — are high. To a retailer, the same device that navigates a customer into a store can redirect the final sale to the competition. To a bank, the mobile phone is a new wallet that could make the credit card obsolete. To a sales organization, mobile computing keeps salespeople out in the field talking to customers. To a medical caregiver, a patient's vitals and behaviors may be constantly monitored, which increases the effectiveness and efficiency of treatment. Every industry is affected.


However, mobile does not stand alone as an isolated phenomenon. People will interact with multiple screens working in concert. Sensor data will transparently enhance the experience, integrating the virtual and physical worlds contextually. The information gathered in this immersive world will have tremendous value and, ultimately, the lasting relationship will be between a user and a cloud-based ecosystem.

Cloud computing represents the glue for all the forces of the nexus. It is the model for delivery of whatever computing resources are needed and for activities that grow out of such delivery. Without cloud computing, social interactions would have no place to happen at scale, mobile access would fail to be able to connect to a wide variety of data and functions, and information still would be stuck inside internal systems.


The model of cloud computing is what Gartner calls a "global-class" phenomenon because it focuses on outcomes connected across the globe rather than technologies and outcomes centered on an internal enterprise strategy. In a global-class computing world, everything shifts to the culture of the consumer and the externalized view of computing.


Mobile independent software vendors using cloud services have more options to access information and processes than ever before — without having to own it all. Crowd sourcing can be done through mobile communities because the cloud allows them all to exist in the same "work space" rather than being isolated in enterprise or single-PC environments. The cloud is the carrier ecosystem for a wide variety of data forms, both structured and unstructured. This data can be gathered from cloud-based communities, through cloud services, from mobile endpoints, and all in a consistent and globally available environment.


Information is not stored anywhere in particular. Rather, it is stored everywhere. For years, technologists have discussed the ubiquity of information without realizing how to take full advantage of it. That time is here now. Social, mobile and cloud make information accessible, shareable and consumable by anyone, anywhere, at any time. Knowing how to capture the power of the ubiquity of information and utilize the smaller subsets applicable to a company, a product and customers, at a specific point in time, will be critical to new opportunities and for avoiding risks.


Developing a discipline of innovation through information enables organizations to respond to environmental, customer, employee or product changes as they occur. It will enable companies to leap ahead of their competition in operational or business performance. An enterprise can succeed or fail based on how it responds to trends such as social media, cloud computing or mobile.


"The combination of pervasive mobility, near-ubiquitous connectivity, industrial compute services and information access decreases the gap between idea and action," adds Howard. "To take advantage of the nexus of forces and respond effectively, organizations must face the challenges of modernizing their systems, skills and mindsets. Organizations that ignore this will be displaced by those that can move into the opportunity space more quickly — and the pace is accelerating."

----Gartner